Mindful Moon Disclaimer
Important Medical Disclaimer
We at Mindful Moon are proud that our products are 100% natural. Many of the ingredients we use have long been believed to have healing properties and have been used for centuries for the possible health benefits they possess.
Our products contain oils and butter from natural nuts, seeds and fruit. If you have any allergies please read the product label carefully. We recommend that people with sensitive skin perform a patch test first to ensure there is no reaction. Discontinue if irritation occurs.
Mindful Moon products are made with naturally derived ingredients, which in rare cases may cause sensitivity in certain individuals. If sensitivity occurs, discontinue use immediately.
If you are uncertain about possible sensitivity, always do a patch test before use or consult your healthcare professional.
It is important to note, however, that Mindful Moon products should not be used as a substitute for medical care, as self-medication nor to treat any form of health condition. You should always consult with a professional doctor or medical provider before changing any health or beauty practices, particularly if you suffer from any pre-existing health or skin conditions.
Special precautions must be taken in the case of women who are pregnant or breastfeeding, as certain Mindful Moon products contain essential herbs and oils whose safety for use has not been established in these individuals please consult with your health professional.
Mindful Moon Products is not responsible for any individual adverse reaction due to the use of its products. The use of our products is solely at the end user’s risk.
All products are for external use only.
We trust that you will use our products safely and responsibly and hope that they will bring you loads of happiness.
Storage and Shelf Life Disclaimer
Mindful Moon products now contain natural preservatives to elongate shelf life and prolong user enjoyment. Our preservatives are accepted in use of natural and organic skincare solutions and do not compromise the natural composition of our products. The natural preservatives can extend a product’s shelf life for up to 6 months. Special care still needs to be taken in terms of storage. All products must be stored in a cool and dry environment away from sunlight or harsh light.
Some products are sensitive to heat and should be stored in the fridge, a note will be available on the product page in this case.
Generally, the ingredients we use are not prone to going ‘off’, but care should be taken if the products smell or look unusual. Nonetheless, natural separation of ingredients may occur in some products at certain temperatures or if they are not used regularly and correctly.
By using our products you do so at your own risk and by buying our products you agree to this disclaimer. Mindful Moon will not be held accountable for any damages caused by the use of any of our products.
Delivery Disclaimer
Mindful Moon makes use of a third-party courier service and therefore does not accept nor take any responsibility for the following:
- Delays in delivery once an order has been dispatched to the third party courier service;
- Delays owing to incomplete information provided by customers
- Orders delivered to incorrect or incomplete shipping addresses provided by customers;
- Deliveries received at the shipping address by persons other than the purchaser.
Refund Disclaimer:
We want all our customers to be happy with their purchases. Due to the nature of our products, we do not accept returns or exchanges. However, if you are unhappy with your product, please contact us at admin@mindfulmoonproducts.com.
Unwanted/Unused products
If you for any reason decide you would like to return a product, as long as it is unopened and in a resalable condition please notify us within 7 days of receipt of your order via email. Please include your name, email address, product name, quantity and reason for return.
We aim to respond to any returns requests within 2 working days.
We recommend sending returns via a recorded service as we cannot be held responsible for lost items.
Return shipping is at your own expense, unless the return is due to an error on our part where we will reimburse you all shipping costs.
Refunds will be processed on receipt of returned goods.